How Tend handles information

When a church signs up, Tend collects the church name, a public care-team display name, a welcome message, and the account holder's email address. If you sign in by phone, Tend also collects your mobile number, as described under Text messages below.

When someone shares through a church's prayer page, Tend collects the request itself: the message, the request type, and whether it was marked urgent. A name and phone number are optional, and requests can be shared anonymously.

Prayer requests are delivered to the signed-in owner of that church's prayer inbox so they can pray and follow up. Account details are used to operate the service, such as sign-in and account notices.

Tend does not sell personal information and does not use it for advertising.

Tend uses Google Analytics to understand how the site is used, such as which pages are visited and how many churches sign up. Google Analytics receives only anonymous usage information, like page addresses and counts of signups or submitted requests.

Prayer request text, names, email addresses, phone numbers, and other pastoral-care content are never sent to Google Analytics. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

Paid plans are processed by Stripe. When a church subscribes, Stripe collects the payment details directly; Tend never sees or stores card numbers. Tend keeps only the subscription record needed to operate the plan, such as the plan name, billing interval, and subscription status.

Paid plans begin with a 30-day free trial. No card is required to start the trial, and the plan can be cancelled at any time from the church's settings page.

If you text a prayer request to a Tend number, Tend collects your mobile number, the message, and the time it was sent. They are delivered only to the care team of the church that uses that number, or to the Tend prayer team for the main Tend line, and Tend sends one confirmation reply.

If you sign in with your mobile number, Tend collects that number to send you one-time sign-in codes and to recognize your account when you return. Sign-in numbers are used for sign-in only, never for marketing or outreach.

Mobile numbers and text-messaging consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. They are shared only with the service providers needed to deliver messages, such as our text-messaging carrier.

Reply STOP to opt out at any time, or HELP for help. Message and data rates may apply.

Only the signed-in account that owns a church can see that church's prayer inbox. A church's public prayer page shows only the church name, its welcome message, and the care-team display name. Prayer requests are never posted publicly.

Prayer requests are kept until the church's account owner archives or deletes them, or until the church's account is closed. A church can request deletion of its data at any time by writing to support@tendpray.com.

Church data is stored with per-church access controls so one church cannot see another's requests. Sessions are kept in memory on your own device and end when the page is refreshed or closed. No system is perfectly secure, so please share only what you are comfortable giving your church's care team.

Tend is a pastoral-care tool, not an emergency or medical service. Public forms say so directly. Please do not share anything that needs an immediate emergency response.

Tend is intended for churches and their adult congregations. Churches should not collect prayer requests from children under 13 through Tend.

If this policy changes in a meaningful way, the updated date above will change. Questions about privacy can go to support@tendpray.com.